Neptune Barbell Company  
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Company Policies

Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card may be billed upon order processing and before shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashiers Checks, Company Checks, & Personal Checks  by 
We DO NOTaccept money orders, cashiers checks, personal checks, and company checks.  Please contact us if you do not have a form of payment that we normally accept.  If an order qualifies for these forms of payment, orders are processed upon receipt of payment. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.  Please visit our instituitional orders section if interested in placing a purchase order for your school, department or military branch. 
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Multiple Product Orders  by 
For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Neptune Barbell Company reserves the right at any time after receipt of your order to accept or decline your order for any reason.  We will contact you directly if this situation occurs.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any order. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Neptune Barbell site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Neptune Barbell site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.  Please contact us for return requests or order issues.
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Shipping Policy  by 
Shipping Info: We use USPS, UPS, FedEx and various freight carriers for shipping products and equipment.  Most orders ship the same or next business day.  Many of our items ship for free and we reserve the right to ship these items using the carrier of our choice.  Most of our stocked items ship via USPS including the Neptune Troy Series Kettlebells.  Most other items ship UPS or FedEx Ground.  Certain items allow for expedited shipping including 2nd Day and Overnight.  Please see info below for larger orders requiring freight.  Tracking numbers will be updated through website under your account information and will be included in an email when available.  If you are an international customer or live outside of the Continental USA, please contact us first prior to ordering!  Our cart system may not supply the correct shipping costs for orders to any state or country outside of the Continental USA including Hawaii, Alaska Purto Rico, Guam and the Virgin Islands.  If an order is placed from customers in these areas, we will contact you to discuss the shipping costs and availability of the product(s) ordered to your area. Please be sure to provide the correct ship to address when checking out and ensure that we get a full address including apt or suite numbers.  All returned products due to incorrect shipping information will result in the buyer having to pay to have the item(s) reshipped. 
 
Freight Shipping: Larger orders will require freight shipping including packages and orders with multiple pieces of equipment weighing in excess of 150lbs.  These orders typically take a few extra days of processing and shipping time.  This service requires a valid phone number to accompany your order so the freight carrier can setup an appointment with you directly.  Please be aware that the standard freight service is tail gate delivery which means the carrier will get as close to your residence or business as possible and place the items on the back end of the truck.  This may require you to manually unload the items from the truck and into your residence or business.  If the delivery address is in a tight neighborhood or unaccessible area for a large truck, you may have to meet the driver at another location or pickup directly from the freight terminal in your area.  There are addtional services available for an extra charge including a liftgate service (carrier will move the equipment from the truck to the ground) as well as deliveries using smaller trucks to access your residence or business.  Most orders only require the standard service but if you have any questions, please contact us prior to ordering.   
 
Shipping Time: We cannot guarantee when an order will arrive due to the many circumstances that may come up during transit.  Please consider any shipping or transit time offered to you as an estimate only.  We will provide tracking information as quickly as possible so you can view the progress of your order.  We are very good in processing orders in a timely fashion and shipping them as quickly as possible.  Delays will generally occur from incorrect shipping info, damages, items out of stock or weather/natural related issues.  Most items arrive in our stated time frames and we will contact you if any issues occur.
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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.  Certain items may require us to collect sales tax based on your state.  These products will contain this information within the description.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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